- How he develops trust in a small team of 4 officials (which changes on a weekly basis) to ensure that they operate efficiently under enormous pressure and scrutiny.
- How he empowers this team to collaborate in decision making while still being ultimately responsible and owning the ultimate decision-making.
- How to “stay in the moment” under pressure and make relevant and considered decisions when time is of the essence.
- The importance of communication and some real examples of how this can be either effective or ineffective.
- How being an “influencer” is an important part of what he does, how he manages to stay connected with people in a volatile environment yet influences and drives behavior down a desired path.
- How he holds people accountable for when behaviours have not changed.
- How he deals with failure, takes responsibility for poor decisions and maintains his credibility in tough times.
Craig has worked around the world and dealt with emotional people in sometimes hostile environments. He has real experience of the challenges of dealing with different cultures/languages and how individuals require a different approach. Craig uses examples of various high profile incidents that have transpired under his watch on the rugby field to make a practical connection to the leadership principles he operates by.